To create the ideal environment in which transformation may take place, state and local civil service systems must be redesigned in ways that encourage and provide the freedom to:
Leaders must task human resources systems with reviewing and revising the hiring procedures for key positions, to better reflect the skills and requirements of transformative leaders. Those systems also must serve as consulting and supporting resources for the selection of those leaders.
While it is important to create flexible government through actions such as civil service changes, such actions will not be sufficient by themselves. We believe that the transformation of the workings of government will not occur without two additional ingredients being added to the mix:
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